Installation and Commissioning
All engineers are fully trained and hold the relevant qualifications and training for the work they undertake. We carry out regular customer satisfaction surveys to ensure we maintain the highest standards in customer service.
Maintenance and support
The on-line web portal facility enables customers to log and manage all maintenance requests via our support desk. With the added benefit of generating comprehensive performance reports. Xbridge Services can offer a guaranteed fix time for network problems.
Test and repair
By operating our own in-house test facility, we provide a fast and flexible repair solution which is very cost effective. The fifteen day turnaround time for repairs works to minimised network down time and has the added option of delivering short term loan equipment should this be necessary.
With the investment in spares held by Xbridge Services we can provide advance replacements for faulty units, local hospital stock held at the customer site, or dedicated stock held within our own facility.
Upgrades
Manufacturers upgrade software and hardware releases on a regular basis to add enhancements or greater functionality should require such a service, our Account Managers will be happy to provide you with the necessary details and costs.
Service Level Agreement (SLA)
Xbridge Services can offer tailored SLA to customer specific needs and budgets. Call us now to discuss your individual requirement.
24x7 Service Desk
Dedicated technical assistance and the latest call logging services operant 365 days a year delivering a guaranteed response and fix within defined Service Level Agreements.