In the unlikely event you have any issue with the delivery of equipment from Xbridge please contact your account manager in the first instance, or feel free to complete the contact us page to detail your concern to our Customer Services team. Xbridge will then issue a RMA ticket reference to document your issue.
If your product fails in warranty
Xbridge operate a ten day turn around period from receipt of the returned unit to the repair and despatch. Xbridge reserve the right to replace the equipment if this is deemed necessary. Xbridge will inform you at every step of the process up to the despatch of the equipment to you.
Outside warranty
Xbridge charge a nominal amount for this service and customers should contact their account manager to obtain a quotation for this. Xbridge operate a ten day turn around period from receipt of the unit to the repair and despatch.Repair quotation
If you have faulty equipment Xbridge will be happy to provide a quotation for the repair or refurbishment of this. Please use the contact us form and provide as much detail as possible to enable an accurate quotation be suppliedBeyond economical Repair (BER)
For units returned which are deemed to be BER, Xbridge Services will provide a realistic quotation for a replacement unit and for the environmentally responsible disposal of the faulty unit.
Refund Policy
Xbridge operate a refund or credit policy on a case by case basis. Giving each customer a personalised service, if you require any additional details on this please contact our Sales or Customer Services departments who will be pleased to assist you with any issue.
Cancellation of Order
Should you wish to cancel an order at any time, it is important you contact us to discuss your options. Xbridge will work with you to satisfy this request promplty within the confines of the ordering/delivery process, and where possible make the necessary refund or credit available. This does not effect your statutory rights in any way.
Contact the Customer Services Department to discuss any issues you may have.