Service Level Agreements are critical for todays telecom, datacom, and computer industry but they are rarely fully understood. Under an SLA, a supplier undertakes to supply a service to a client at a particular level, dependent on operational and budget needs.
We can provide a range of agreements tailored to each customer, no two are the same and are most certainly not off the shelf solutions. All our SLA agreements will:
- define the service required
- set quality standards
- define any deliverables
- define a means of compensating for failure to meet the standard required
Ideally, an SLA should be a self-enforcing agreement within a continuing relationship and Xbridge will work closely with clients to maintain this.
To see how Xbridge can support your operations contact us now for a no obligation assessment.